Refund policy
Refund Policy
We want you to love your Salt SQD gear. If something isn't right, we're here to help.
Returns
We accept returns within 15 days of delivery.
To be eligible for a return, items must be:
- Unworn and unused
- In their original condition
- Returned with original tags and packaging
- Accompanied by proof of purchase
To start a return, email us at hello@saltsqd.com or login to your account at account.saltsqd.com.
If your return is approved, we'll email you a prepaid return label and instructions for sending your item back. Returns sent without prior approval may not be accepted.
Approved returns will be refunded to the original payment method, less the original shipping charges. Customers are responsible for return shipping unless the return is due to a defective or incorrect item.
Damaged or Defective Items
Please inspect your order upon arrival. If your item arrives damaged, defective or you receive the wrong item, contact us as soon as possible so we can evaluate the issue and make it right.
Photos of the issue may be requested.
For approved defective or incorrect items, Salt SQD will provide a prepaid return label and refund both the original shipping charges and full purchase price.
Exchanges
Need a different size or color?
Contact us within 15 days of delivery to begin an exchange.
Once your return has been received and inspected, we'll ship your replacement.
If the requested item is no longer available, we'll issue a refund instead.
Non-Returnable Items
The following items are not eligible for return:
- Sale items
- Gift cards
- Personalized or custom products
If you're unsure whether your item qualifies, please contact us before starting the return.
Refunds
Once we've received and inspected your return, we'll notify you whether your refund has been approved.
Approved refunds are issued to your original payment method. Please allow up to 10 business days for your bank or credit card provider to process the refund after it has been issued.
If it's been more than 15 business days since your refund was approved, please contact us at hello@saltsqd.com.